Columns · AI for Business

How to talk to AI for the first time

The moment everyone gets stuck with AI is the exact same moment.

Someone opens the window for the first time and sits there in front of the blank text box, waiting for words that never come. I see it in every workshop.

Most of them know what AI is. What they're missing is what to say to it, and staring at that blank space while your brain hunts for the right words is where almost everyone stops.

You've probably felt this before, asking someone a question and realizing halfway through that you don't know how to phrase what you mean. Same feeling, except now there's no human on the other side who can guess at it.

The good news is you already know how to do this. You do it every day.

When you explain a problem to a friend, you don't write down organized thoughts first. You just start talking. "I spent two hours today answering the same customer question over and over. By the end I was frustrated and just gave short answers." You explain it the way it happened, in the order it comes to you. That's all the AI needs.

So try this. Think of one thing you hate doing, something repetitive that eats time, and describe it to the AI the same way you'd describe it to that friend, as it happens rather than as a tidy problem statement.

What you get back might be weird. It might be too formal or too long or something you'd never say, and you might hate it. But it'll be something, and something you can edit is faster than starting from zero. That shift, from a blank page to a draft you can fix, is what gets people moving again.

Here's the one thing to know before you try: it sounds confident even when it shouldn't be. If it tells you something, especially a fact, check it before you believe it. Ask a follow-up question, push back a little, and see whether it's right or just sounding right.

The tool isn't broken when it does this. Sounding confident is simply how it works. It's very good at sounding right, and you're good at knowing what's true, so that's the partnership.

Once you've tried it once and nothing broke, try it twice, on something slightly more important. Each time you'll get a clearer sense of what it's good for: where the blank page turns into something useful, and where you still need to do the heavy thinking yourself.